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Contact us

Feel free to reach out to us using the options below, and our dedicated team will respond to your inquiries promptly.

Have a question or feedback? Fill out the form below, and we'll get back to you as soon as possible.

    Or drop us a message via email.

    Other ways to reach us

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    Our office

    Dhaka, Bangladesh

    Visit us
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    Via chat

    Get instant answers.

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    Report Issue

    Get priority support.

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    Our community

    Connect with users.

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    📞

    Contact Us

    We are here to help you with product inquiries, technical support, enterprise deployment, partnerships, and billing.

    Reach the Convay team through the channels below and we’ll get back to you as quickly as possible.

    Support 7 days a week
    Location Dhaka, Bangladesh
    Business Hours Sun–Thu · 10:00 AM – 6:00 PM (BST)
    💡

    General Support

    For questions about using Convay, account issues, or general assistance.

    Email
    or
    Availability 7 days a week
    Use this channel for login help, basic configuration questions, and day-to-day product support.
    💼

    Sales & Enterprise Deployment

    For large-scale deployment, government rollout, educational onboarding, or bulk licensing.

    Email
    Our sales advisors will assist with pricing, product demonstrations, pilots, and custom enterprise solutions.
    🛠️

    Technical Support (Convay Helpdesk)

    For troubleshooting, technical configuration, integrations, and deployment support.

    Email
    Ideal for IT teams and administrators working on SSO, on-premise deployment, network policies, and integrations.
    💳

    Billing & Refund Queries

    For payment, invoices, refund eligibility, and subscription-related questions.

    Email
    Please include your organization name, subscription plan, and invoice/reference number (if available) to help us respond faster.
    📍

    Corporate Office

    Synesis IT PLC · Convay Product Team

    Address

    Synesis IT PLC
    12, BDBL Bhaban (3rd Floor)
    Kawranbazar, Dhaka
    Bangladesh

    Business Hours

    Sunday – Thursday
    10:00 AM – 6:00 PM (BST)

    How We Respond

    • General support emails are usually answered within 24 hours.
    • Enterprise and government inquiries are routed to our solution team.
    • Critical incidents are prioritized by our Convay Helpdesk.

    For security and privacy, please avoid sharing passwords, full card details, or highly sensitive data over email. Our team will guide you if secure channels or NDAs are required.

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